Return and refund policy

At ZivraStyle, we aim to provide quality products and a smooth shopping experience.

✅ Return Eligibility

  • Returns accepted within 7 days of delivery

  • Only unused, undamaged, unwashed products with original packaging & tags

  • Return request must include order ID & product photos

❌ Non-Returnable

  • Damaged by customer use

  • Used / washed products

  • Items without original packaging

  • Clearance / sale items (if applicable)

🚫 Damaged Product Policy

  • If product is received damaged, customer must inform within 48 hours of delivery

  • Unboxing video required for damaged claims

  • After verification, replacement/refund will be processed

💰 Refund Policy

  • Refund processed within 5–7 business days after product inspection

  • Refund via original payment method

  • For COD orders, refund via UPI / Bank Transfer

  • Shipping charges (if any) are non-refundable unless product is defective

📦 Return Shipping

  • Reverse pickup arranged via Shiprocket (if serviceable)

  • If not serviceable, customer may need to self-ship

As per Indian Consumer Protection guidelines, we ensure fair handling of returns and refunds.